Introduction:
Welcome to Velbeon.com (“Velbeon Health Products”, "we," "our," or "us"). At Velbeon Health Products, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services. By accessing or using Velbeon.com, you consent to the practices described in this Privacy Policy.
Our Policy is subject to change at any time without notice. Your continued use of the Site following such changes to the Policy constitutes your acceptance of the changed Policy and to be bound by such changes. If you do not continue to use the Site following change in the policy but take no action with respect to your personal information and sensitive information with us, our use of your personal information and sensitive information shall remain subject to the Policy in effect prior to the change. You are responsible for periodically reviewing this Policy in order to be aware of any changes thereto.
WHAT WE COLLECT:
Velbeon Health Products will never exchange, sell, or supply any personal user information provided in the website without your prior permission. Velbeon Health Products may collect and process the following data related to you:
- Information provided via forms on the website while registering to use our website. We might further ask you to provide information on reporting an issue with our website.
- A record of your correspondence shall be kept when you contact us.
- Details related to your website visits including but not limited to location data, weblogs, traffic data, and the resources accessed by the user.
- We may also send promotional emails about upcoming services, new offers, and information that you might find interesting in your email address provided during registration.
- You may also provide us with information like financial information such as Bank account or credit card or debit card or other payment instrument details, password, physical health condition; medical history, sex, etc. (collectively “Sensitive Information”) for availing the services at our Site.
- We may also maintain a record of your product interests and acquire information about you from our present and/or future affiliates.
- This Site is directed to be used by adults only who are above the age of 18 years. If you are not an adult, while you may look at our Site, but you should not make a purchase, register, or submit personal information to us. We or our associates / affiliates do not knowingly collect information from minors. Minors should not be using the Site with any personal information. In an event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.
IP Addresses and Cookies
- The user as an individual and neither his/her personal data is identified when he/she accesses the website using an internet domain with IP address.
- The web server only recognizes the Internet domain and specific IP address which is used to identify users browsing patterns.
- The same reason requires information about your general internet usage via a cookie file that is a small file stored in the hard drive of the computer.
- This helps the website provide improved and more personalized service using traffic log cookies. You have the option to refuse to accept the cookies by activating the specialized setting in your browser setting, but you may lose some functionality on the Site.
Links to other Websites
Velbeon.com may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We recommend reviewing the privacy policies of those sites before providing any personal information.
How We Use Your Information
We may use your personal information for the following purposes:
- To provide and maintain our services.
- To process payments and complete transactions.
- To communicate with you and respond to your inquiries.
- To send promotional emails and updates with your consent.
- To improve our website and services.
- To comply with legal obligations.
- Third-party service providers who assist us in delivering our services.
- Legal authorities to comply with legal requirements or protect our rights.
- Affiliates and partners with your consent.
Phishing
- Velbeon shall not be liable in an event of a loss occurring from phishing arising from emails claiming to be from the company.
- Please note that Velbeon shall not ask you for your personal information like your password, username, credit card details, or related information through email, telephone, or any kind of similar means.
Personal Data
- Our company has taken all necessary steps to ensure that your data is treated in accordance with this privacy policy and you are responsible for keeping your password and id confidential in order to avoid any loss.
- We shall not distribute or lend your personal information to a third party unless we have permission to do so from the court of law.
Security of your Information
- We employ reasonable security measures to protect your personal information from unauthorized access or disclosure. However, no method of transmission over the internet is entirely secure.
Changes to Privacy Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any questions, comments, or requests regarding the Terms are welcome by us and should be addressed to our official email address support@velbeon.com
Payment, Pricing & Promotions
There are 4 payment options over our website which the customer can use.
- Credit Card
- Debit Cards
- Net Banking
- COD
We will not take a single rupee more than the final invoice amount from your banking account. If in case you find extra charges being taken from you on transactions from us, please get in touch with us, or with your bankers.
Our products are priced keeping in mind the product value and our expenses and costs. The prices you see in your final invoice include cost of packaging and delivering the product to you in optimum condition, inclusive of GST applicable. For the breakdown of taxable amount and GST applied, please check the invoice of your order.
We might run promotions and offers on one or multiple products and different times. The price of the product is stagnant and promotional discounts and bundle offers may be provided if and when deemed appropriate and necessary. We are at discretion to discontinue or change a specific promotion or offer when we deem appropriate.
Updating Account Information
User accounts and systems are managed internally by the system, and administered by us. If a user registers himself/herself via email, that email ID is an indefinite identifier for our system, meaning the user cannot change his/her email ID for the registered user. If in case the user has to change his email address, he has to get in touch with us via email and make a requisition for the same. All the other account related information can be altered once the user logs into his/her account.
Default dispatch is made to the address provided and for the convenience of yourself and us and all the parties in between, the user is expected to provide comprehensive postal address fully filled with House Number, Apartment Name (if any), Street name (if any), locality and Pin Code.