Shipping:
a) Shipping Duration: Your order will be dispatched within 1-2 working days of receiving the order with our preferred carriers. However, during busy times, such as holiday periods, there can be processing and shipping delays. Even though delivery time is stipulated and not in our ultimate control, we expect the customer to receive the ordered product within 3-5 working days of dispatch.
b) Free shipping facility is given only to the products which are to be delivered within the Indian Territory and not outside India. Any product delivery outside India would be chargeable at the prevalent market rates.
c) Title and risk of loss for all products ordered by you shall pass on to you upon shipment facility available with Velbeon Health Products.
d) If your tracking details show “Delivered” but you have not received it, we request you to please contact us immediately within 24hrs of order marked delivered. Beyond that the courier partner is not liable to investigate.
e) If two or more items are ordered, you may receive them in distinct boxes on different days, because of varying item availability and shipping locations.
f) For transit safety purpose products may be shipped separately.
h) You agree that charges of re-shipment of the same order will be payable by you.
i) Rectification/change of address will only be allowed before dispatch of your order. Once your order is dispatched rectification/change of address will not be granted.
j) We will not be responsible for postal delays resulting from incomplete addresses.
k) You agree that you shall be solely liable and responsible for lost and stolen packages or any full or partial or direct or indirect damages to the package after being left at your address by postal/courier agencies.
l) For any type of shipments to any girl's hostel/college/school etc., specific date and time should be mentioned while placing the order to avoid returns due to permission issues for entering such premises. We will not be responsible for refund or credits if any nor shall re-ship the order in such circumstances.
Cancellation:
Your order can be cancelled before the same is dispatched from our Warehouse. In case we receive a cancellation e-mail and till that time the order has already been “dispatched” by us, the order cannot be cancelled. We take utmost care in providing you the best products.
*We have complete right to decide whether an order should be cancelled or not. The customer further agrees not to dispute the decision made by us regarding the cancellation.
* Pre-Paid Orders an applicable transaction fee will be deducted before processing refund to principal mode of transaction.
*Post-Paid Orders an applicable order management fee will be deducted before cancellation, this fee will be levied on the user Wallet and may be incurred in future transactions.
Returns:
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot and unboxing video of the outer packaging and products received to our customer care at support@velbeon.com or 9265462007 within 24 hours of product delivery.
We will arrange an exchange for the product after a thorough investigation.
We may choose to either replace the product or reimburse the customer. In case of reimbursement, the same shall be processed within 14 days of cancellation/refund. The customer shall not bear any charges or fee for cancellation or refund.
We do not take responsibility for refunds if they are of this nature:
- Customer faces allergic reactions.
- Error in the address input.
- Inability to comprehend the product.
- Wrong product ordered.
- Need of the product is no longer there.
We are highly transparent about our practices, ingredients, and usage of the product. We ensure all customer queries are resolved with respect to our product.
If you wish to replace our sealed product with another variant of the same value, there will be an additional charge of Rs.200 for scheduling one-time pick-up from your address.
- To initiate a return or exchange, please contact our customer support team within 24 hours of receiving your order.
- Items must be returned in their original condition, including tags and packaging.
- Returns and exchanges are subject to [your return shipping and restocking fees].
Please note that only a part of the order cannot be exchanged. In case of refunds please allow 14 working days for the entire process to be completed.
CONTACT INFORMATION
Customer Service Desk
E-mail id: support@velbeon.com
Contact Days: Monday to Saturday (10:00 a.m. to 06:30 p.m.)